Pamela Hessler

Pamela has dedicated her entire career to elevating the healthcare consumer experience. As a CXA at Medallia, she partners with leading health systems and payors to translate insights into measurable impact and helps clients marry what’s possible with what’s practical, driving action at every level of the organization. With deep expertise across CAHPS and STARS performance, she’s passionate about connecting patient experience to business outcomes and building cultures of accountability, empathy, and improvement.

November 13, 2025

Customer Experience

Breaking the Benchmark Reflex in Healthcare

Here’s why health systems should shift their focus from static national percentile rankings to hyper-contextual…